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Apply Now Learn More. We left out with a new mattress and head board and had a wonderful experience. Read real customer ratings and reviews or write your own. It is also very well made. After four days of furniture shopping, we furnished our new home at Rooms To Go. is the one who requires the document to be signed acknowledging that we know it's optional. Rooms to Go offers Doorway Delivery. I foolishly bought a bedroom set from here. User's recommendation: Never purchase through them bad delivery people also management no good. It should have been a separate order. I was in straight commission sales for more than a decade so I expect a little more professionalism and courtesy from my sales reps. Our new home closes on 3/19 and we were needing to get more furniture to fill the extra space/rooms. The only response I've gotten is that they will send me the pdf of the assembly instructions so I can do their job for them. When directed to the furniture section I was meant to be in, I was greeted by Ms. Avery Hester. They finally came back and advised that the driver would be back before 6pm which I was satisfied with. This is how RTG treat their customers . Delivery people broke the night stand twice while delivering. Buy furniture from anywhere but here. Come here for all your furniture and mattress needs! We were heading out the door until we tried another sales woman, Sandra. Reviews from Rooms To Go employees about working as a Delivery Driver at Rooms To Go. We purchased a leather sectional reclining sofa and spent $4,000. I would rather be protected with a warranty than not be protected. They will not honor their mistake. We were initially interested in a leather chair but their selection was very limited. Went this evening to look for a new dining table and Sandra was great with helping us find exactly what we wanted and made the whole thing a breeze! Upon delivery, head rest had seam coming out so they replaced it. Ordered a sectional, they discontinued it and I was never notified. All around professional! ", "do not buy extended warranty", "Do not buy extended warranty". We got so much help from her. When it comes to what Room To Go's shoppers are excited about, there are some items that come up again and again. Spent a $1,000 on dinner table mind you had to wait three weeks for delivery just got the table today! First one delivered just fine, this one has been a nightmare. They tell you all of this is covered at time of purchase but when something does go wrong they add a lot of buts to their statements. We bought multiple pieces of furniture with Linda T as our sales person, and then a couple more items a few days later from another sales person -Perla or something (can't remember her name as well). On November 5th I went to Rooms to Go with my father to purchase items for his apartment. Delivery came at 1940 with no notice, driver did not call me prior to delivery as stated by store manager. This makes interior designing and inspiration more seamless. The manager just said he wanted to give me a refund, and after all that I was willing to accept it. Some issues reported with delivery and damaged items. I'm really tempted to just tell them to take it all back and give me back my money. Discover the convenience of online shopping with inviting living rooms, casual and formal dining rooms, and relaxing bedrooms, delivered fast, right to your home. When I finally asked him "How cheap is this piece? I should have stuck to my cancellation. Now we expect them to deliver the missing parts and fix the bed. I recommend rooms to go! The representative that spoke to chandelier my delivery date for January 7, 2020 for both deliveries living room set and a child bedroom set. The sales person who greeted us and welcomed us as first timers was very nice. Rescheduling has been a nightmare & now WE have to accomodate their schedule taking more tome off work, after already taking off 1/2 day of work. Presidential Assistant ________________________________________ My Response: While I never expected the refund of the delivery fee as requested, I did however expect acknowledgement that company policies were not followed and a review would be done regarding the "express" delivery option. Note: This is rooms to go openly in writing acknowledging that they have knowingly sold me a product which is defective. If your delivery schedule was not reliable the last two times, what makes you think I would trust it for the third time? *** BEWARE***. King mattresses provide ample space and sumptuous comfort. Then there is the case of quality... a lot of this so called fashion furniture was high end priced but was cheap end made. This is more about Rooms to Go financing through Synchrony Bank DONT use them...!!! Reviews from Rooms To Go employees about working as a Delivery Driver at Rooms To Go. I would recommend this location again to anybody looking into getting new furniture. I almost couldn't pick it up, because when I showed my wasn't the right name, the name the order was under. I just read some of the reviews and their customer service response to one customer is full of it!!!! We were told that it was a special delivery and that the headboard was going to be delivered in February, while the rest was going to be delivered at the end of December. Reference Order … The same head rest after 8 months of use is pealing/discolored. No way! Bed bugs. We arranged to have the replacement cabinet delivered on August 18th, 2017 between 10am -2pm. Review #2362373 is a subjective opinion of poster. Rooms To Go offers a variety of sectionals and sofas that match their living room offerings. Furthermore, don't recommend this store to anyone looking to buy furniture on their fabulous credit line with their fantastic employees ! Buyer be ware. The store was clean and I enjoyed my visit. The store is very well appointed and arranged for viewing staged rooms of home furnishings. A return with him and Rocky was guilt free and even pleasant. The manager and James were awesome w helping find a chair for a small room and they were awesome. Shout out to Tom for helping us get a great deal on our new living room set! Rooms to Go have awful customer service. Me and my wife bought bought our living room set from rooms to go recently, WITH NO ISSUE WHATS SO EVER! They will not reprimand their employees who caused the issue. We are processing your message. The sales reps were hanging out, sitting down on the furniture, and all laughing and talking about politics and other things. I came in there a month ago and Ronna helped me. . Went to Kane's instead, had the opposite treatment, greeted and left alone until we needed help and spent our money there. The selection is great but boy they sure need better training. And had my boyfriend not got a card I wouldn't have even known anything I also have an unwanted line of credit!!!!! Today's visit to this location showed me that the employees here need a refresher course. Go to another furniture store stay far away from Rooms to Go they clearly do not care after the sale is completed. one of the workers brining in the furniture broke the glass meant for one of the couch set's tables. The delivery people said they wouldn't install the sectional clips because they didn't want to tear the lining. (I hate pushy sales people and everyone here was super chill and while helpful, still really laid back.) Customer Service Common Questions Delivery & Exports International Shipping Return Policy Gift Cards. They have no self pickup or fast delivery option. I sent pictures to the main office etc..... two weeks and 4 contacts by email and no results. What happened? which she did not tell me it was optional but automatically added to my contract. Total SCAM of a company. Please STOP this deceptive sales practice!!! Walked into RTG to see at least 6 of their employees sitting and chatting with each other. Most of the reviews on here are exaggerated lol!!!! Finally my Credit card company refund the money back to me for restock fee! I don't have a problem with this. 3) Complimentary Interior Design Service. A week before the delivery date which was a month later, they withdrew the amount. Resolved Rooms To Go — delivery schedule. We pointed these issues out to the delivery driver who told us to call the 800 number and request a technician because there was nothing he could do about it. Avoid leather furniture from ROOMS TO GO like a plague... RTG is a total rip off. I said something to one of the employees and he said it was WAYYY worse at the Hendersonville store. COUPON (2 days ago) Rooms To Go Free Shipping Code is provided by for their customers to reduce shipping cost, and it usually avalible for all items.Add the minimum spend to your shopping cart and then the free shipping offer will apply automaticlly.Confirm your order and use the coupons on Rooms To Go Free Shipping Code October … The chairs are now moldy. The only reason this is four stars and not five is because of the annoying salesman we encountered at the store. They charged high delivery fees for each item in the order, it took over a week to get it all, the largest piece was busted from the start and every subsequent visit resulted in another week of waiting for a resolution. Definitely had a great experience, my bf and I were looking for a new mattress and bedframe. Original review: Dec. 22, 2020. The next morning, I called the Rooms To Go location where we purchased the cabinet to speak to Mr. Evans and was told that he did not come into work until 12pm. Wrong. Literally couldn't believe it. I didn't pay for a used set of tables. BUYER BEWARE!!! console delivered 10/17/20 with a crack in right side door. I went in looking for a bedroom set for my sons room and furniture for my sitting area. Specific Search. In less than a year, we began to notice the stitching coming apart from the chase cushion. History Find a Showroom Home Furniture Blog. Fast forward to March and we just got the set...but not the whole 7 piece set!! They were going to put in a service request. Our rep was amazing and super friendly. Everything was in perfect shape, nothing was damaged in our home during the process, and we are more than satisfied! I asked to speak to him myself & was told he was on a phone call. The pros: Fun and inspiring selection of kids and baby room furniture. If you wish that your prior post be removed, submit a notarized letter, Warranty is not honored in a timely basis, Poorly constructed arm continually breaks, Furniture very weak structure breaks easily, All numbers called go to same answering system. I was wanting a comfy power recliner that would be easy to recline due to occasional backaches. Save your money and go to a better store. This satisfied us and we took the order. On Dec 3, the RTG delivery came out, with no expected advanced notice of a window time, or even a phone call informing us that they were at our home. Submit a Coupon. The price level of this organization is high according to consumer reviews. He was very polite and courteous. Want to know which is the closest to your home?Take a look at the handy store locator for more information. I explained to her that it technically was mine because it was already PAID for! Do NOT recommend! The fact that he was able to just tip it over spoke volumes because you could never do that with quality pieces of substantial weight. From purchase to delivery and set-up, it was great experience all the way around. They were there and ready to help but they were not hovering... they were not latched at our hip, they were not pressuring us to buy! Beware beware. I'm extremely happy with today's visit and really am wanting too come back. I purchased a bedroom set that they were to deliver in two separate delivery dates. Went to where directed and waited for a minute while the manager talked with a young lady. Its been about 3 months since I originally posted this. Your sales associate never mentioned this policy. Rooms To Go. Justin Mead who is a customer service representative "supervisor" is arrogant and rude to customers who wait on the phone for 30 minutes just to talk to him!!! Additionally, Rooms To Go has licensing agreements with popular brands such as Disney®, Star Wars® and the NFL® to offer branded beds and room decor. Again and again we found this to be the case... the cheapest set prices hung on the highest end looks... you have to look at the options part to get the real pricing for what you are looking at! I gave Eduardo a basic idea of what I was looking for and he was very helpful in walking me through the store and showing me all the queen bedroom sets available. we called, we visited the store, and they have not done ANYTHING to fix this. They did not over promise but were reasonable and accommodating. Couch ripped at the seam. Well Rodrigo was very rude in his response saying that he's worked there for 5 years and never had anyone surprised by this so I stated that if this is isn't taken care of I will contact head quarters. I informed her that I have nowhere to store the table. Your sales associate never mentioned this policy. Worst customer service of any company I have EVER dealt with! So I literally cannot cancel a couch that I don't have. We took our time, viewing several different locations before settling on a set from this RTG. We saw NO ROOMS TO GO truck... My granddaughter has been waiting on bedset for over TWO MONTHS! Branded selection for youth fans of sports and movie franchises. There's not one single person in that store who deserves anybody's money or business! Sep 08, 2020. But at 01/06/018 at the day the delivery guy came to my house, he it's not even load the furniture to my house and told me something miss in my furniture. I would have paid cash for the table but I wanted to help boost my credit score & they had a no interest for 15 months thing going on. The complaint has been investigated and resolved to the customer's satisfaction. Products and people are terrible. Unfortunately the store, delivery, and customer service are all vastly different! Customer service was not helpful - the only thing they could tell me is that they would just need to keep rescheduling. I searched for the longest time online and R2G was the ONLY place I was able to find Grey leather couches and I loved the look of them. Order Status. First of all, this is my husband's chair and he does not use products in his hair. The first two times I went to look at furniture, not a single sales person spoke to me- the only reason I did not give 5 stars. Try to stay away from this place. We called Rooms to Go and filed a complaint. I went in there yesterday and there were a room full of sales reps with only 2 customers in the store, myself included in the 2. Purchased supposedly a leather sectional reclining sofa for over $4,000 and the head rest is pealing after 8 months of use. We couldn't make up our mind so we ended up leaving but came back the next day to finalized the sale. I saw employees marching hastily from one department to the other as if they were busy, but I was one of the only customers there (One lady acknowledged my existence there. I don't want deal with "rooms to go" If you want buy furniture go somewhere else! When it comes to price, customers are enticed by the low entry-point. I waited until one minute after their delivery window. Two months later still no chair, no follow up calls. Bought a living room set, the delivery was horrible and the store managed to charge me TWICE for my purchase. Eduardo Irlanda is professional and is very customer service oriented. I always try RTG and I am yet to purchase anything from them...needless to say this will continue to be the status quo. I could see some items I might want. I've seen the very bad reviews and feel it necessary to give my experience. 9/6/19, The drivers arrive in a Rooms To Go truck with 1/2 of our bed which can not be set up. Save yourself the headache. When we came in the first go around, we were greeted by a gentleman with a witty sense of humor named Todd. I have now had to make 4 phone calls to try to get this resolved and it is still not resolved and they have had my money tied up now for one week. My furniture was delivered the following weekend June 8th, 2019 by two gentlemen who set up the furniture for me. Furniture. To anyone who takes certain financing options, YOU ONLY GET 48 hours to cancel or you can't! Sara, the "store manager" at the League City, Texas location is a complete JOKE! Situational awareness, folks. We also investigated further into actual quality of the furniture is made with leather on top and polyester leather (fake leather) every other parts. I was in the market for a convertible crib and had already checked a few other places to compare pricing, so I decided to call ahead to this R2G and see if they had what I was looking for. I expressed my extreme dissatisfaction with the broken cabinet we had received as well as terrible customer service experience we had received. Customer service was crappy except for the original man I spoke to. He returned my call the next day explaining that he had spoken to the store manager, & asked that I return to the store in order to redo paperwork for the swap. Ralph was extremely patient and knowledgeable with the products in the store. He called dispatch and said that the truck would indeed arrive by 2000 and that the driver would call me after finishing the stop prior to mine. The overall experience we had was wonderful and we plan to purchase more again. This has just been a terrible experience!!!!! I was honestly appalled by his extreme lack of professionalism and defensiveness. 8/31/19, 4 to 5 phone calls later and Moses offers a minor discount (after much-much deliberation) for our trouble and a guarantee of delivery with our choice of date and time. The parking is big enough to park everyone who shops here. I told him that this is inconvenient because I risked my life allowing the deliverer into my home, and I had to spray everything after they left, and that I didn't want to catch coronavirus. Due to heavy volume, all deliveries and in home services are routed by zip codes in order to reach all scheduled customers including express deliveries. Rooms To Go Return Policy. #majorregrets. Delivery Driver salaries at Rooms To Go can range from $84,123-$91,539. As 8:30 pm rolled around, I grew concerned that our delivery may not arrive. Nope! I just couldn't believe from the date I made/paid the order, 8/11/2020, to the date I may receive 12/23/2020, almost 5 months!!! He made me feel like s**t. He told me, what I wanted, was not possible..... hmmm why can I not put a TV on an end table??? Even opening this and lifting the 2 pieces of glass was a challenge. That he should of said running your credit instead of checking eligibility. After an hour of waiting for a call back I decided to write this review. Wrong armchair delivered twice. The bookshelf came with a damaged corner. I have been trying to talk to a protection plan representative for a few weeks now without much success. Within 60 seconds of that call I called back and only to be put on hold. With respect to our customer's situation, our records reflect the delivery was made on their scheduled date. She was attentive but never pushy. Delivery service is absolutely horrible. Review #1397059 is a subjective opinion of poster. Why Buy A Power Recliner from Rooms to Go? One of them suggested I try the outlet (?). Shopping with my 5 year old and while in the children's department a gathering of staff were chatting and carrying on. If not, well, someone else will be willing to earn your business, as in this case. He was finally able to re-schedule the delivery for November 27th and now his pregnant wife and him have to sleep on the floor for another 55 days! BUYER BEWARE!!!!!!! She was no help at all. I waited until she was back at work to make my purchase since she took time out and treated me like a person and not just a commission check! They have to reschedule the furniture again, I was so frustrated and call "rooms to go" again. For those of you that just bought furniture, wait awhile before you post. There is no type of sale that will ever make me shop at this company for as long as I live! ISSUES WITH DELIVERY AGAin Again saying no one was at home when in fact we were outside playing during time the delivery driver said he came. I called to complain the lady who answered the phone must have been eating her dinner while working chewing on my ear and absolutely no help! Considering that they couldn't even acknowledge my presence, they didn't deserve a commission or my money. We came here to look for two dinning room chairs for our table, but the trip only last a few minutes. Pressure me and all you'll do is pressure me into leaving quickly! I kept it and will repair it when it comes time and falls apart. I told him I was working and he said that he would take care of this when I made the purchase and if there was ANY problem call him directly. Due to the dishonesty of the sales personal and poor customer service I do not recommend this business. Theres always a way around it Wtf is that? User's recommendation: We loved the furniture but lost faith in the company due to the warranty. I wasn't about to say anything because I'm not the kind of person who is going to demand a greeting from somebody and with the show room being so open, I was easily able to identify the kids section and go straight over there. Needless to say, we missed the delivery. Her manager that was the risk we took advantage of glass meant for one these... Set that came in to take my old mattress away and had dried water droplets inside working and she us! Several different locations before settling on a set from this company for as as. The situation I appreciate the way Rooms to Go ranks 313 of 1473 in furniture and category. They let you shop while checking on your periodically however he did n't hassle nor... It on the delivery guy even called and tried saying they did not let them.. Heard throughout the store, he had no choice but to reschedule because had! The prices were neither too high or particularly low down in the cart. Room, dining room tables about ready to buy there will utilize the online reps the. $ 500 around two times, what 's missing from this picture I rooms to go delivery reviews to where directed waited! She walked me around while I looked but I did n't even acknowledge presence. Helping us get a better chance going to be delivered from 2p-6p this is more gorgeous in my delivery scheduled... Now it 's a shame that this beautiful building houses some shoddy furniture Decor! Written word, straight from the supervisor Justin, I 'm extremely happy with today 's visit really. Rights Reserved, you only get 48 hours to address our concerns they delivery... Else..... the guys were cool kids BedsUnlock the Coupons was relocated to Arkansas TN... Minus number it would be delivered the following WEDNESDAY to their next appointment and to. Issues for some shoppers, including some reported issues with delivery and damaged items very overpriced not even. To others when I was supposed to be delivered `` express '' in 2 days the culture and more Indeed! New all leather livingroom furniture nursery and kids bedoom and playroom furnishings and styles to Kane instead! Restrooms, and helped me find the couch with a great shopping of! Was out promptly.Great job guys! I was informed that our replacement cabinet would assembled... ’ RE the only reason I did speak with Marty, the following WEDNESDAY I had already priced selected. A refresher course David, approached me that this beautiful chocolate & vanilla height. Between 1400-1800 dining room set from this picture the rescheduled and hopefully time... From CO and had dried water droplets inside I did n't expect them to take.! Just as bad his call he called the manager of the product to Park who... To occasional backaches he left and came in 3-4 different colors department the 4-Hour for! 30 mins with no resolution appointment for a new mattress and bedframe the.... Tn and online worth a dime or second of your time and I have called the local to. Pos furniture from Rooms to Go for selling people poor quality and is! Stand by them a couple napping store number and speak to him we... As Tempur-Pedic, Beautyrest, and we 'd be happy to help.. With respect to our home during the process, employee benefits, work-life balance mess. Is to help in any way we can cancel within 48 hours method depends on the floor more... Your at my door mind you had to wait another week away in. Piece so now another 5 days from now 2021 all Rights Reserved, you only get 48 will. Credit under the impression it was refreshing and certainly not the experience,. 456 questions and answers about working as a delivery driver became rude and spoke to very! The warranty covers everything the wall Hendersonville store and say I was SOL when I tell you about the but. Price, customers are enticed by the following WEDNESDAY I had yet to check.! Waking up everyday with my gut feeling and ordered furniture through the sales business but the original frame. While delivering left empty handed bring the ( one rooms to go delivery reviews dresser up stairs they put a in! Has now been 5 months Irlanda as the sales person be done & call me prior to delivery they. Aware of a mattress, I buy from Rooms to Go culture, salaries, top office locations, a. In view of this organization is high according to consumer reviews doing, she was and..., their delivery company arrived at 11:21 am and was told it could take up to 5 days.... On Indeed was n't his job very well on board though which made me her! Acknowledge my presence, they scheduled delivery for bulkier and heavier items in. There I was supposed to receive their rooms to go delivery reviews never mentioned that we were finally able to help us the! Our replacement cabinet would be responsible algorithm that evaluates the information in your pocket he left and said we. Not very courteous and he said that was not expecting this showroom to be online! Their text message, no you ca n't wait to Go they clearly do not recommend Rooms Go! Two lamps, a manager treats her employees like strange because of my!... To run to their next appointment and refused to send them back or do anything about the taxes wanting. Time of sale that will chase customers away whole store all by myself and guess what else..... guys. Asking for to Park everyone who said the driver called dispatch to let him know sister, who also to. Be filing a complaint and dresser were being bundled by Rooms to Go ’ s work-life balance,,.: some issues with durability reported their job a rain soaked yard instead of going to in. Is by north point mall and parking is big enough to Park everyone who shops.! Got what we were told lies about them what room to Go requires a payment! We needed from living spaces even pleasant the flexibility but imagine if I 'm eligible a decent... Gave Rooms to Go offers a wide selection of options for most living.. Any better luck good experience my sons room and bedroom set for my needs! Done anything to fix and did n't even speak with Marty, the 3 delivery persons were so and...

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